Setia Convention Hall
Operated by Hepta One Sdn Bhd
Company Registration: 1572877-X
Website: www.rayasetia.my

Last Updated: February 2024

1. Information We Collect
We collect the following information when you make a booking:

• Name and contact details
• Email address
• Phone number
• Selected photoshoot date and time
• Payment information
• Device and browser information when using our website
• WhatsApp communication records for booking management
• Booking reference numbers and transaction details

2. How We Use Your Information
We use your information to:

• Process your photoshoot booking
• Send booking confirmations
• Process payments
• Handle rescheduling requests
• Send important updates about your session
• Manage booking transfers
• Process rescheduling fees
• Verify booking authenticity
• Improve our services
• Analyze website performance

3. Data Storage & Security

• All data is stored securely on our servers
• We implement appropriate security measures to protect your information
• We maintain internal practices to protect your privacy
• WhatsApp communications are stored for booking reference
• Payment information is processed securely
• We regularly review our security measures

4. Third-Party Services
We work with trusted partners to provide our services:

• CHIP and Stripe for secure payment processing
• Email service providers for communications
• Google Analytics for website analysis
• Meta Pixel for advertising effectiveness
• WhatsApp for customer communications

These partners have access to your information only to perform these tasks.

5. Cookies & Tracking
Our website uses:

• Essential cookies for website functionality
• Analytics cookies to understand usage
• Advertising cookies for better ad targeting

You can manage cookie preferences through your browser settings.

6. Communication Policy

• Primary communication channel: WhatsApp (+6014-382 9907)
• Response time: Within 24 hours
• Email communications for booking confirmations
• Marketing communications (with opt-out option)

7. Your Rights
You can request:

• Access to your personal data
• Corrections to your information
• Deletion of your data (where applicable)
• Opt-out of marketing communications

8. Contact Us
For privacy-related questions:
WhatsApp: +6014-382 9907
Website: www.rayasetia.my
Operating Company: Hepta One Sdn Bhd (1572877-X)
Venue: Setia Convention Hall

9. Data Protection

• We do not sell your data to third parties
• Your information is used solely for our services
• We maintain strict data protection protocols
• We only share information when required by law
• Booking information is retained for business and legal requirements

By using our services, you acknowledge that you have read, understood, and agree to this privacy policy.