If you have any questions or inquiries about your booking or event space, please contact us directly. We will try to respond to your inquiries within 24 hours.
Frequently asked questions (FAQs)
Can I get a refund if I cancel my booking?
No, all bookings are strictly non-refundable. However, you can transfer your booking to someone else or reschedule your session under certain conditions.
What happens if I'm late for my session?
If you’re up to 10 minutes late, your session will proceed with reduced time. If you’re more than 10 minutes late, your session will be cancelled. You may reschedule with a RM20 fee, subject to slot availability.
Can I change my booking date?
Yes, but conditions apply:
- For same-day changes: Request at least 3 hours before
- For different-day changes: Request at least 5 days before
- RM20 processing fee applies
- Subject to slot availability
How do I request changes to my booking?
All requests must be made via WhatsApp (+6014-382 9907). Our team will respond within 24 hours. Remember to include your booking reference in all communications.
Can I transfer my booking to someone else?
Yes, you can transfer your booking to another person at no additional cost. The new attendee must present the original booking confirmation via WhatsApp.
For complete details about our policies, please read our Refund & Cancellation Policy.
Venue Address:
Setia Tropika Convention Hall
Managed By Hepta One Sdn Bhd (1572877- X)
Lot No 01-03a, First Floor, Setia Convention Hall
Tropika Welcome Centre, Johor
Customer Support:
+6014 382 9907 (WhatsApp Only)
